Return/Refund Policy

Union Merch Supply Return & Exchange Policy

Return & Exchange Window  
Requests must be submitted within 7 days of the date you receive your order.

How to Start a Request 
Go to the Contact page on our website and submit your order information along with a brief message describing the issue and how you would like to proceed (return or exchange). Photos are not required.

Eligible Items
Items may be returned or exchanged if they meet all of the following:
- Tags (if any) are still attached
- The item has not been worn (no signs of stress, marks, dirt, or other use) and has not been washed
- Trying the item on is acceptable

Original packaging is not required.

Final Sale Items 
Any item ordered with optional custom text or optional reflective vinyl is final sale and cannot be returned or exchanged for buyer’s remorse, size issues, or preference.  

If the error is on our side (wrong text, incorrect application, production defect, etc.), we will honor a full refund or exchange for the exact product.

Defective Items or Our Error  
If the item is defective or the problem is our error, we will cover the cost of return shipping and provide a prepaid shipping label. You will receive a full refund to the original payment method, or an exchange for the exact product as requested.

Customer-Initiated Returns & Exchanges  
For all other eligible returns and exchanges (size, preference, etc.):
- You are responsible for the cost of return shipping
- No prepaid label will be provided

Refunds
Approved returns receive a full refund to the original payment method used at checkout. Refunds are issued after we receive and inspect the item.

Exchanges
Exchanges are available only for orders shipped to the United States, Canada, and Mexico.  

Orders shipped outside of the United States, Canada, and Mexico are eligible for returns only (no exchanges).  

Once a qualified exchange item is received, we will assess it within one business day and begin preparing the corrected order for shipment.

Items That Do Not Meet Requirements
If a returned or exchanged item does not meet the cleanliness and condition standards above (worn, washed, missing tags when applicable, or showing signs of use), we will mail the item back to you and no refund or exchange will be issued. You will be responsible for any associated shipping costs.

Contact
All return and exchange requests must be submitted through the Contact page on our website. Include your order number and a clear description of the issue and desired resolution.